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On 4 full flights per year with certain plans.
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Got questions?
What is Wi-Fi calling?
What are the unique benefits of Wi-Fi calling?
Where do we start? Benefits include:
- Integrated out-of-the-box experience on
T-Mobile capable devices – no extra app necessary - Uses your existing phone number – no additional logins necessary
- Call or message virtually anyone from almost anywhere you have a
Wi-Fi connection - Extends coverage in areas where no cellular network reaches
- Receive and make
Wi-Fi calls back to the United States from almost anywhere in the world at no additional cost - Available at no additional charge
How do I set up Wi-Fi calling?
First connect to a
I know what Wi-Fi calling is. What’s next-gen Wi-Fi calling?
With next-gen
Does Wi-Fi calling go against a customer’s minutes?
Do I have to log into a Wi-Fi network to connect?
Yes, you must connect to a
How do I log in to a Wi-Fi network on my device?
Go to Settings and select
Are Wi-Fi calls comparable in quality to regular cellular calls?
Yes, when the device is in range of a reliable
Are there any technical requirements for Wi-Fi calling?
For
- Access to a
Wi-Fi router with a high-speed internet connection - A
Wi-Fi calling-enabled smartphone - A valid 911 address on file
Where can I get more information about T-Mobile ’s Wi-Fi Calling?
There are a few places you can go to find out more about
Wi-Fi Calling setup: http://support.t-mobile.com/docs/DOC-6769Wi-Fi Calling tips for travelers: https://support.t-mobile.com/community/coverage/blog/2014/05/30/take-a-vacation-from-roaming-with-wi-fi-calling
What is different about the Personal CellSpot as compared to other routers?
How many devices can you connect to the Personal CellSpot?
Unlike older routers,
How much does the Personal CellSpot cost?
For Magenta post-paid customers, the Personal CellSpot is available with a $25 deposit.
Will the Personal CellSpot work with all wireline Internet Service Providers?
Yes, the Personal CellSpot will work with all ISPs. Your ISP will need to support at least 220 kbps of throughput to ensure a high quality call over
Which bands does the Personal CellSpot support?
The Personal CellSpot is dual-band and supports 2.4 GHz and 5 GHz concurrent bands at up to 600 Mbps and 1300 Mbps, respectively.
What networking standards is the Personal CellSpot router capable of operating in?
What are the full device specifications?
What are the full device specifications?
- Chipsets: Broadcom TurboQAM™ technology
- Simultaneous Dual-band
Wi-Fi 2.4/5GHz Wireless-AC1900 Gigabit Router - MIMO 3x3 in both 2.4GHz / 5GHz
- Standards supported: 802.11a/b/g/n/ac
- Data rates:
- 1900 Mbps in 11ac with 80 MHz channels
- 600 Mbps in 11n with 40 MHz channels
- Dual USB ports with USB 3.0 for ten times faster data transfer than USB 2.0
- WPA2 Personal / Enterprise security
- WMM (wireless multimedia extensions) - QoS
- WMM-PS (WMM power save)
- (256-QAM) – 80 MHz channels in 5GHz / 11ac
- Beam forming technology
- STBC (Space time block coding)
- Tx power 27dbm
Who can use in-flight texting? Does this only work for T-Mobile customers?
Yes, this is an exclusive offer for
Is a Gogo account required?
No, you do not need a Gogo account but you do need to be in Airplane Mode and connected to the Gogo
How does this affect my limited number of texts in my rate plan?
Standard messaging rates apply for customers without unlimited texting.
Does this also allow me to surf the web on my phone while in flight?
No, this only covers messaging over
What do I have to do to use texting over Wi-Fi ?
Will it work in Airplane Mode?
Yes, you must be in Airplane Mode and connected only to the Gogo
Can I receive picture and video messages as well as text?
Yes. SMS and MMS are both supported.
Limited time offers; subject to change. Participating locations only. Not all features available on all devices.